IMPORTANT SALES ORDER TERMS AND CONSUMER INFORMATION

ONE MONTH LOWEST PRICE GUARANTEE: If you see the same merchandise advertised by any California store for less than the delivered price you paid at Copenhagen, we will refund the difference. Merchandise must be the same manufacturer, quality, color/finish/pattern, condition (e.g. new or floor sample, assembled & deluxed or unassembled), and in stock with delivery included. Not Included: manufacturer-supported special pricing, “free w/ purchase” promotions, floor samples, clearance, one-of-a-kind, imperfect and discontinued items. Just bring in your sales order and a copy of the ad within one month of purchase!

PERSONAL SATISFACTION GUARANTEE: If for any reason you are not completely satisfied with any item you purchased from Copenhagen, you may return it for a credit or full refund. Just return it in new condition within seven days from date of receiving item. The only exceptions are bedding (which cannot be returned under state law), special orders, other specifically excluded items, delivery charges, and labor/materials for custom services.

LIMITED WARRANTY: Copenhagen guarantees all furniture against defects in construction for a period of one year. When a structural defect is brought to our attention, we will repair or replace it at our option at no charge to the customer for parts and labor. There will be a charge for transportation. General Terms – For service under this warranty, please contact your sales associate. This warranty gives you specific legal rights and you may have other rights which vary from state to state. General Exclusions – This warranty does not apply to merchandise sold “as is,” defects caused by customer abuse or negligence, fabric wear-ability and color-fastness. Mattresses are covered by a separate limited warranty. The liability of seller for any defect in goods shall be limited to repairing or replacing the goods, whichever seller shall elect. Seller’s option to repair or replace is hereby expressly agreed to be buyer’s sole remedy. Under no circumstances shall seller be liable for incidental or consequential damages for the breach of warranty or for any other reason.

SPECIAL ORDERS: We require a non-refundable 33% deposit for such orders. When you place a special order, we will give you an estimated delivery date. We will notify you as soon as the item arrives; usually this is slightly earlier than estimated. If we do not have the item by the designated date, we will advise you and offer you an immediate 100% refund. Because most of the goods we sell are made from natural products, there will be a difference in grain and color or dye lot between display samples and a new item. Leather will have random, natural markings. All orders are subject to availability.

LAY-AWAY: We will gladly hold merchandise without a charge for up to six months from purchase date with a minimum deposit of 25% plus monthly payments equal to 15% of the total invoice amount. Beyond six months, there will be a storage charge of 2% ($10 min) per month. All orders held and cancelled after one month from date of purchase are subject to a 10% ($10 min) handling charge.

WOOD: Most of our items are constructed of finely crafted veneers, other wood products and selected solid hardwoods. Natural light affects natural wood. Accordingly, newly unpacked pieces will not look identical to display samples. Color and grain variations are natural characteristics of fine cabinet woods which mark the unique individuality of each piece. For this reason we cannot assure the exact matching of related pieces.

ENTERTAINMENT CENTERS AND OTHER LARGE ITEMS: Large items often require special planning, customization and installation. Before delivery, please decide precisely where you want large items positioned, since they cannot be moved easily. If you ever need to move this or any other furniture, be sure you have enough help to lift it: never pull or push it! Be sure all wires and cords are in place, ready for our installers to run into the unit, if desired. We strongly suggest you use electrical and audio/video extension cords that can be easily detached to remove, service, and replace your components. Our insurance does not allow us to handle your TV, video, audio or computer equipment.

TEMPORARY COMPRESSION OF UPHOLSTERED FURNITURE: Upholstered items almost always arrive with some temporary compression of the soft padding. This means slightly squashed cushions, partially indented foam, and other markings that are the result of months-long shipping. All of the visible compression will self-correct in time. The padding simply needs time to decompress. There is often some visible compression for several months after upholstered furniture has been unpacked. While some customers are not pleased with this, visible compressions are not defects. They are temporary and will disappear over time.

UNASSEMBLED FURNITURE: To avoid potential problems sometimes associated with unassembled furniture, we suggest you buy only assembled furniture. If you elect to buy unassembled furniture, you are advised to inspect all pieces of unassembled furniture prior to assembly, as we do not inspect cartoned furniture, nor do we deliver, pick up or exchange it gratis. There is a minimum 15% restocking charge if returned.

DELIVERY SERVICE: Contract drivers can deliver your purchase within our regular delivery area for a nominal charge. We are able to offer a low rate because they route their trucks the most direct and economical way. As a result, no request for morning, afternoon, or other special delivery hours can be accepted without incurring additional charges. If you require delivery at a specific time of day and/or on a specific day, such arrangements must be made at the time your order is placed. Please advise us if your building has restricted delivery / receiving hours before we schedule your delivery. Feel free to call us one day before your scheduled delivery for an approximate delivery time. When you call, we will give you a projected three hour span somewhere between 7am and 7pm. Cancellations or postponements must be made three weekdays prior to the scheduled delivery date to avoid a charge. There is a nominal charge for packing when applicable.

DELIVERY INSPECTION: Except for items purchased unassembled, your furniture will be carefully inspected prior to delivery and we are very confident it will be delivered in good condition. Before the delivery people leave, please look at the furniture being delivered to be certain it meets your expectations. As you know, wood grain, quality leather and other natural materials have variations in coloration, markings, and other characteristics that make each item distinctive. Because your time and money are valuable, we want to make sure you are pleased and will not have to pay for our delivery people to come back a second time. We can also arrange to ship your order outside our regular delivery area. In fact, we ship all over the U.S. and throughout the Pacific Basin.

MERCHANDISE PICK UP: Since we need time to properly prepare your merchandise, please schedule and confirm your pick up 24 hours in advance. For all but the smallest items, bring an SUV, truck or van and another person to assist you in loading. Our insurance will not permit our sales employees to load or assist loading, nor do we permit them or you to remove large or heavy items from our showroom. To protect your new purchase, bring plenty of blankets and tie ropes with you. Keep in mind that delivery is available at a nominal charge and strongly recommended. PICK UP INSPECTION: We want you to be satisfied and not have to come back a second time. Before leaving, please look at your furniture carefully. For more information, please see “DELIVERY INSPECTION” above.
 

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